There are many changes coming due to political will, trial lawyer groups, accident rates and industry changes. All of these will affect the Oil Change Industry, which we or my company participates in, because as a retail auto service outlet you will be required to follow similar sweeping new changes in documentation.

Great more paper work, just what you need right? Well speaking of paper work did you know that: GPEA – The Government Paper Elimination Act is a total failure. The Sarbanes Oxley Axe has increased paperwork three fold. The GPEA of 1998 has brought about some good changes in the way the government does business, but has lead to the creation of more paperwork for companies thus, more government paperwork. Elliot Spitzer’s Office has caused the early death of almost as many trees as the California Fires, by threatening good companies and cases, which scare little companies into generating more paperwork back-up. The DOT, FDA, CDC, FAA, FCC, EPA, OSHA, FTC, SEC, DOE, etc. and all the other three-letter and lots of Four Letter (word) agencies are requiring more paperwork.

This is affecting every small and medium size businesses ability to compete, because they waste money on things not essential to serving the needs of their customers and you and I, well in my opinion and thinking we all lose as the businesses and as those agencies look to cover their butts. Even if the entire system were to go

 digital the cost in the collection of the paper work. This means more man-hours, higher manager pay and more training and more CYA. This will mean with regards to tire pressures that if you check the tires you will have to make a notation and then keep a triplicate copy of the information, including a CYA that you told the customer of the issues in the way of a signature. 

We are seeing that we are transferring the responsibility to be alert and pay attention to those in business rather than the owner of the car who abuses their equipment and has a friend who is a lawyer? Tire pressures are very important to the over all desires of your customer base and they seem to be on their minds as more and more customers are concerned about tires and the pressure due to the news media. By you paying attention to this you can develop a stronger customer base, greater requency of patronage, more referrals, more consumer confidence and more satisfied customers. You will be putting customers at ease and making them happy.

Lance Winslow, a retired entrepreneur, adventurer, modern day philosopher and perpetual tourist.

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